Question 1

What is included in the vehicle warranty?

Accepted Answer

Every Autora vehicle includes the option to purchase our comprehensive warranty covering the powertrain (engine, transmission, drive axle), major electrical components, safety systems, and climate control. We offer Premium (12 months/12,000 miles) and Ultimate (36 months/36,000 miles) extended warranty options for additional peace of mind.

Question 2

Can I buy a car 100% online?

Accepted Answer

Autora is working to offer a complete online car buying experience. Features include browsing our inventory, getting pre-qualified for financing, completing your purchase, and arranging delivery from the comfort of your home. Our digital platform is soon to handle all paperwork electronically, and we will offer home delivery or pickup options. You can also schedule a test drive or visit our location if you prefer to see the vehicle in person before purchasing.

Question 3

What is your return policy?

Accepted Answer

All sales are final. No returns.

Question 4

How does your financing process work?

Accepted Answer

Our financing process is quick and transparent. We are working to soon get customers pre-qualified in minutes by providing basic information that will not affect their credit score. We work with multiple lenders to secure competitive rates for our buyers. We are working to help customers receive instant approval decisions, and they can choose from flexible loan terms (24-84 months). We accept all credit types, including first-time buyers and those rebuilding credit. You can complete the financing application online, and we will handle all paperwork.

Question 5

Are your vehicles inspected?

Accepted Answer

Absolutely. Every Autora vehicle undergoes a rigorous inspection by certified technicians. We inspect all major systems including engine, transmission, brakes, suspension, electrical components, and safety features. Any issues found during inspection are repaired before the vehicle is listed for sale. We provide a detailed vehicle history report (Carfax or AutoCheck) with every listing, showing accident history, service records, and ownership details. All vehicles must meet our quality standards before being offered for sale.

Question 6

What are the fees when buying a car?

Accepted Answer

We believe in transparent pricing with no hidden fees. Our listed price is the price you pay for the vehicle. Additional fees may include state registration and title fees (varies by state), documentation fee ($85), and optional extended warranty or protection packages. We do not charge dealer markup, destination fees, or processing fees. Your final out-the-door price will be clearly displayed before purchase, including all applicable taxes and fees based on your location.

Question 7

Can I trade in my current vehicle?

Accepted Answer

Yes. Get an instant cash offer for your trade-in online. Simply enter your vehicle information (make, model, year, mileage, condition), and receive a guaranteed offer in as little as 5 minutes during normal business hours. Our offers are valid for 7 days and can be applied directly to your purchase. You can complete the trade-in entirely online - we will handle pickup when we deliver your new vehicle. There is no obligation, and you can also sell your vehicle to us even if you are not buying.

Question 8

Do you offer home delivery?

Accepted Answer

Yes, we offer convenient home delivery across the continental United States. Delivery is complimentary within 50 miles of our location. For longer distances, delivery fees are calculated based on distance and displayed during checkout. Your vehicle will be delivered by a professional driver, fully insured during transport. We will schedule a convenient delivery time, and you can complete a final inspection upon arrival. If you prefer, you are also welcome to pick up your vehicle at our location.

Question 9

What payment methods do you accept?

Accepted Answer

We accept multiple payment methods for your convenience: financing through our lending partners, cashier's check, wire transfer, and major credit/debit cards (Visa, Mastercard, American Express, Discover). If paying with a credit card, a 3% processing fee may apply. Down payments can be made securely in store, and we use encrypted payment processing to protect your financial information.

Question 10

How long does the buying process take?

Accepted Answer

The Autora buying process is designed for speed and convenience. Once you select a vehicle, you can get pre-qualified for financing within minutes during normal business hours (subject to change). We are currently working on features that will help you purchase completely online. This process typically takes 20-30 minutes, including reviewing and signing documents electronically. If paying cash, the process is even faster. After purchase, delivery or pickup can be scheduled as soon as the next business day, or at your convenience.

Question 11

What if the vehicle needs repairs after I buy it?

Accepted Answer

Your pre-paid warranty covers repairs for all included components. For warranty repairs, simply call us at our store number for a consultation, or send us an email at warranty@autora.us. Contact our warranty department for authorization, and approved repairs will be covered according to your warranty terms. For non-warranty repairs or maintenance, you are free to use any mechanic of your choice. We also offer optional prepaid maintenance plans that cover routine services like oil changes, tire rotations, and inspections.

Question 12

Can I schedule a test drive before buying?

Accepted Answer

Yes. Schedule a test drive online by selecting your preferred vehicle and choosing a convenient date and time. Test drives are available at our location during business hours. You can also request a video walk-around of any vehicle, where our team will show you every requested detail via live video call.

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