Payments
How do I make a payment?
Go to Payments, sign in, choose your active account, and complete the card or ACH payment flow.
Autora Help
Answers, without the digging.
Search payments, financing, insurance, DMV documents, account access, pickup visits, and active-deal support.
Start with these.
Policies
How does the 7-Day Return & Exchange Policy work?
Return or exchange an eligible vehicle within 7 calendar days of delivery, under 250 miles driven. Read the full policy for eligibility, refunds, and exchanges.
Read the full policyDocuments
Where can I find my contract?
Signed contracts and deal documents live in your account after signing is completed.
Insurance
How do I upload insurance?
Use the document upload step in checkout or contact support if your deal is already active.
Documents
How do I sign DMV documents?
Autora shows required DMV forms during checkout. Some cases may require staff review before final submission.
Payments
What happens if I miss a payment?
Contact support as early as possible. Late payments can affect fees, account standing, and future eligibility.
Financing
Why was I asked for proof of residence?
Proof of residence may be required when financing, identity, address, or DMV registration details need confirmation.